Responsible Gaming
at gvajee
gvajee believes that gaming should always be an enjoyable, controlled experience. Our responsible gaming framework provides every Bangladesh player with the tools, information, and support needed to stay in control — from daily deposit limits to full self-exclusion options.
Our Commitment to Responsible Gaming
At gvajee, responsible gaming is not a checkbox — it is a core part of how we operate. We genuinely care about the wellbeing of every player on our platform. While the vast majority of gvajee users enjoy cricket betting, live casino, and slots purely for entertainment, we recognise that for a small number of individuals, gambling can become problematic. Our responsibility is to make sure that when that happens, the right tools and the right help are immediately available.
gvajee has built a responsible gaming framework that spans every part of the player experience — from the moment you register to how you manage your account day to day. This framework includes robust age verification controls, player-defined financial limits, cooling-off periods, temporary time-outs, and permanent self-exclusion. All of these features are available directly from your account dashboard at no cost, and activating any one of them will never result in penalties or loss of account standing.
We are committed to operating a fair, transparent, and safe platform for all registered players in Bangladesh. All game outcomes on gvajee are determined by certified random number generators, and we apply SSL encryption across all transactions so your data and funds remain protected at every step.
Fair & Certified Games
All gvajee games are powered by certified random number generators. Outcomes are statistically fair and independently verified across all categories including cricket betting markets, slots, and live casino tables.
Mandatory Age Verification
Every gvajee account must pass age verification before withdrawals or bonus claims are permitted. We apply strict KYC checks to ensure that no player under the age of 18 can access real-money gaming on the platform.
Player-Controlled Limits
You decide how much you deposit, how long you play, and when you take a break. gvajee's player tools put you in full control, and any limit you set takes effect immediately — no waiting period, no friction.
24/7 Dedicated Support
Our support team is available around the clock via live chat and email. If you have concerns about your gambling behaviour, our staff are trained to provide empathetic, non-judgmental guidance and to activate protective measures immediately.
Reality Checks
gvajee sends regular in-session notifications reminding you how long you have been playing and how much you have wagered. These reality checks help maintain perspective and encourage mindful decision-making during active sessions.
Permanent Self-Exclusion
Players who need to step away from gambling entirely can request permanent self-exclusion at any time. Once activated, access to your gvajee account is blocked and you will be removed from all promotional communications with immediate effect.
Age Restriction & Verification
gvajee is strictly for players aged 18 and above. Underage gambling is illegal and harmful. We enforce this rule without exception.
gvajee enforces a strict minimum age requirement of 18 years for all registered players. This is not merely a terms-and-conditions formality — it is a firm operational policy backed by identity verification procedures. No player under the age of 18 is permitted to open an account, make a deposit, place a bet, or claim a bonus on gvajee.
How We Verify Age
During the KYC (Know Your Customer) verification process, every player is required to submit a government-issued identification document that confirms their date of birth. Accepted documents include:
- Bangladesh National Identity Card (NID)
- Valid passport
- Driver's licence
In addition to document submission, gvajee may request a selfie or liveness check to confirm that the submitted document belongs to the account holder. Withdrawal requests and bonus claims are processed only after age verification is successfully completed.
Protecting Minors in Your Household
If you share a device or computer with younger family members, we strongly recommend taking the following precautions to prevent underage access to gvajee and other gambling platforms:
- Always log out of your gvajee account when you are not actively using it.
- Never save your login credentials in a shared browser or allow autofill on shared devices.
- Use device-level parental controls and content filtering software on family computers, tablets, and smartphones.
- Store any physical or digital payment credentials securely and out of reach of children.
Report underage access: If you believe a minor has gained access to a gvajee account — whether your own or another — please contact us immediately at [email protected]. We will investigate and take immediate action to close any account found to belong to a player under 18.
Responsible Gaming Tools
gvajee provides a comprehensive suite of player-controlled tools designed to help you maintain a healthy relationship with gambling. All tools are available from your account dashboard and can be activated immediately. There is no minimum account age, no waiting period for activation, and no cost associated with using any of these features.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your gvajee account. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit at any time with immediate effect. Requests to raise a limit are subject to a 24-hour cooling-off period.
Session Time Limits
Define a maximum session duration for your gaming activity. When your chosen time limit is reached, gvajee will display a notification and, if you choose, automatically log you out of your session. This tool is especially useful for managing evening play and preventing late-night sessions from running beyond your comfort zone.
Time-Out (Cool-Off)
Take a short break from gambling by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot log in to place bets or make deposits. Funds in your account are safe and withdrawals remain available. At the end of the period, access is restored automatically.
Loss Limits
Set a maximum amount you are willing to lose within a defined daily, weekly, or monthly period. Once your loss limit is reached, gvajee will prevent further wagering activity for that period. This tool provides a financial safety net and helps prevent chasing losses — one of the most common risk factors in problem gambling.
How to access these tools: Log into your gvajee account and navigate to the Account Settings section in your dashboard. All responsible gaming tools are listed under the "Responsible Gaming" tab. If you need assistance activating any limit or tool, our 24/7 live chat team can do it on your behalf immediately.
Self-Exclusion
Self-exclusion is the most powerful tool available to players who feel that their gambling has become, or is at risk of becoming, a problem. By requesting self-exclusion, you instruct gvajee to block your access to the platform for an extended period or permanently. gvajee treats all self-exclusion requests with the utmost seriousness and processes them with immediate effect.
Self-Exclusion Periods
gvajee offers the following self-exclusion options:
- 6 Months: A medium-term exclusion for players who want an extended break to reassess their relationship with gambling.
- 1 Year: A longer-term exclusion for players who need more time away from the platform.
- 5 Years: For players who want a long-term commitment to stepping away from gambling activity on gvajee.
- Permanent: An indefinite, irrevocable exclusion for players who wish to end their relationship with gambling entirely. A permanent exclusion cannot be reversed under any circumstances.
What Happens During Self-Exclusion
- Your gvajee account is immediately locked — login attempts are blocked.
- You are removed from all promotional emails, bonus offers, and marketing communications.
- Any pending withdrawal of funds from your account balance will be processed and returned to your registered payment method (bKash, Nagad, Rocket, or other) within the standard processing window.
- You will not be able to re-register a new account on gvajee using the same personal details during the exclusion period.
- For permanent exclusions, gvajee will retain records of the exclusion to prevent future re-registration.
How to Request Self-Exclusion
You can request self-exclusion in any of the following ways:
- Log into your gvajee account, go to Account Settings → Responsible Gaming → Self-Exclusion, and select your preferred exclusion period.
- Contact our 24/7 live chat support team and request self-exclusion verbally — our agents will activate it immediately on your behalf.
- Email [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and your preferred exclusion period.
No barriers, no judgement: Requesting self-exclusion is straightforward and confidential. Our support team is trained to process self-exclusion requests without question, without delay, and without attempting to persuade you to change your mind. Your wellbeing takes priority over commercial considerations — always.
Recognising Problem Gambling
Problem gambling does not always announce itself clearly. It often develops gradually, and many people who are affected do not realise it until the impact on their finances, relationships, or mental health becomes significant. Being aware of the warning signs — in yourself or in someone you care about — is the first step toward getting help.
Common Warning Signs
The following behaviours can be indicators that gambling has moved from a recreational activity to a harmful pattern:
Spending more money on gambling than you originally intended or can afford to lose
Chasing losses — continuing to bet in an attempt to recover money you have already lost
Gambling with money set aside for essential expenses such as rent, bills, or food
Feeling anxious, irritable, or restless when unable to gamble or when trying to cut back
Lying to family members or friends about the frequency or amount of your gambling activity
Neglecting work, education, family responsibilities, or personal health because of gambling
Borrowing money, selling possessions, or taking loans to fund gambling sessions
Feeling that gambling is the only way to cope with stress, loneliness, anxiety, or difficult emotions
If any of the above applies to you: Recognising the problem is a sign of strength, not weakness. Please reach out to gvajee's support team or use our self-exclusion tool immediately. You can also contact the support resources listed in Section 7 of this page for independent, professional guidance.
Self-Assessment
If you are unsure whether your gambling habits are healthy, the following self-assessment questions can help you reflect honestly on your relationship with gaming. These questions are drawn from internationally recognised problem gambling screening frameworks and are provided here for informational purposes only. They are not a clinical diagnosis.
Consider the past 12 months as you read each question. If you answer "Yes" to three or more of the questions below, it may be worth speaking to a professional or contacting our support team to discuss the responsible gaming options available on gvajee.
Have you ever bet more than you could comfortably afford to lose?
Think about whether your gambling stakes exceeded what you had budgeted or could spare.
Have you needed to gamble with more money over time to feel the same level of excitement?
This can be a sign of escalating behaviour.
Have you gone back to try to win back money you lost on a previous occasion?
Known as "chasing losses" — a common and risky pattern.
Have you ever borrowed money or sold something to fund gambling?
Using credit or assets to gamble is a significant warning sign.
Has gambling ever caused problems in your relationships, work, or studies?
Consider conflict with family, missed responsibilities, or reduced performance.
Have you ever felt guilty, anxious, or distressed after a gambling session?
Negative emotional responses after gambling are important to acknowledge.
Have you tried unsuccessfully to cut down or stop gambling?
Difficulty stopping despite trying is a key indicator of a gambling disorder.
Do you find yourself thinking about gambling frequently even when not actively playing?
Preoccupation with gambling — planning sessions, reliving wins or losses — is worth noting.
This is a private reflection, not a test. Your answers are for your own awareness only. If your responses concern you, please reach out — our support team is here to help you explore the right options without pressure or judgement. You can also request that gvajee activate any responsible gaming tool on your behalf at any time.
Support & Resources
gvajee encourages players who have concerns about their gambling behaviour — or the behaviour of someone they know — to seek help. Our own support team is always available, and we also encourage players to reach out to independent professional support services. Seeking help is a sign of strength, and support is available at no cost.
Contact gvajee Support Directly
Our dedicated support team is available around the clock and can assist you with activating any responsible gaming tool, processing a self-exclusion request, answering questions about your account activity, or simply talking through your options. All conversations are handled with complete confidentiality.
We Are Here for You — 24 Hours a Day
Reach out to the gvajee support team through any of the channels below. For responsible gaming matters, our agents give these requests the highest priority.
Practical Tips for Safer Gambling
Beyond the tools available on gvajee, the following habits can help you maintain a healthy and enjoyable gambling experience:
- Set a budget before you start: Decide in advance how much you are comfortable spending in a session, and treat it as an entertainment cost — not an investment.
- Never gamble to solve financial problems: Gambling is a form of entertainment, not a reliable income source. Winning is never guaranteed.
- Take regular breaks: Step away from the screen periodically during longer sessions. A five-minute break every hour helps maintain a balanced perspective.
- Balance gambling with other activities: Maintain a full life outside of gaming. Sports, family time, social activities, and hobbies all provide the kind of enjoyment that keeps gambling in its proper place.
- Avoid gambling when emotionally vulnerable: If you are feeling stressed, anxious, depressed, or have been drinking alcohol, it is best to step back from the platform until you feel grounded.
- Track your play: Review your transaction history in your gvajee account dashboard regularly so you always have an accurate picture of how much you are depositing and how often you are playing.
Protecting Vulnerable Players
gvajee takes additional care to identify and protect players who may be in a vulnerable situation. Our platform monitoring systems are designed to detect patterns that may indicate problem gambling behaviour, and our support team is trained to respond with sensitivity and appropriate action when such patterns are identified.
How gvajee Monitors for Vulnerability
Our responsible gaming monitoring programme reviews account activity for indicators that may suggest a player is experiencing difficulties. These indicators include, but are not limited to:
- Rapidly increasing deposit frequency or deposit amounts over a short period
- Extended gaming sessions without breaks, particularly late at night
- Repeated deposits following a large loss within the same session
- Multiple failed withdrawal requests followed by redepositing of funds
- Contact with support expressing frustration, distress, or financial difficulty
When these patterns are detected, a member of our responsible gaming team may reach out proactively to check in with the player, provide information about available tools, and offer assistance. This outreach is never intrusive — we respect player autonomy — but we believe that a well-timed, empathetic message can make a meaningful difference.
Staff Training
All gvajee customer support staff receive training in responsible gaming awareness. This training covers how to recognise signs of problem gambling in player communications, how to respond with empathy and without judgement, how to activate protective tools on a player's behalf, and how to escalate cases that may require specialist intervention. We continuously update this training to reflect best practices in player protection.
Player Account Controls
In addition to the tools described in Section 3, gvajee allows players to request the following account-level protections at any time:
- Wagering Limits: A cap on the total amount you can stake per day, week, or month across all gvajee game categories including cricket, slots, and live casino.
- Account Review Request: Ask our team to review your account history with you and provide a summary of your activity, helping you make informed decisions about your play patterns.
- Promotional Opt-Out: Remove yourself from all bonus offers, promotions, and marketing communications without closing your account. This is particularly useful if promotional messages are triggering unwanted urges to gamble.
Financial difficulty and gambling: If you are experiencing financial hardship, please stop gambling immediately and contact our support team. gvajee can freeze your account at your request to prevent further deposits while you seek financial guidance. We can also provide information about free financial counselling resources available in Bangladesh.
A Note on Responsible Play in Bangladesh
gvajee serves a large and growing community of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Rangpur, and beyond. We are aware of the social context in which our platform operates, and we take our responsibility to this community seriously. We are committed to providing a gaming environment that is transparent, fair, and supportive of player wellbeing. Responsible gaming is not an afterthought at gvajee — it is built into the foundation of everything we do.
Ready to Play? Keep It Fun & In Control
Explore cricket betting, slots, and live casino on gvajee — all with our full suite of responsible gaming tools at your fingertips. Remember: 18+ only, play within your means, and reach out any time you need support.
18+ only • Play responsibly • gvajee supports responsible gaming