gvajee Privacy Policy
At gvajee, protecting your personal information is a fundamental commitment, not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold as a player based in Bangladesh.
Your data, your rights. This Privacy Policy applies to all personal information processed by gvajee in connection with your use of our website and services at gvajee.com. By creating an account or otherwise using our services, you acknowledge that you have read and understood the practices described in this Policy. If you have questions at any point, contact our team at [email protected].
How gvajee Safeguards Your Information
SSL Encryption
All data transmitted between your device and gvajee is protected by industry-standard SSL/TLS encryption. Your account credentials, payment details, and personal information travel across our network in fully encrypted form at all times.
No Data Selling
gvajee does not sell, rent, or trade your personal data to third-party marketers. Your information is used only for the purposes described in this Policy — primarily to provide and improve our services and to comply with legal obligations.
Minimal Collection
We apply a data minimisation approach, collecting only the information that is genuinely necessary to operate your account, process transactions, verify identity, and deliver a safe, personalised gaming experience on gvajee.
Defined Retention Periods
We do not hold your data indefinitely. gvajee applies defined retention periods to each category of personal data and deletes or anonymises data once the retention period expires and there is no longer a legal basis to retain it.
Your Rights Respected
You have the right to access, correct, or request deletion of your personal data held by gvajee. We provide clear channels to exercise these rights and aim to respond to all verified data requests within a reasonable timeframe.
Bangladesh-Focused Payments
Payment data processed via bKash, Nagad, Rocket, and Upay is handled in strict accordance with the security standards of those respective providers. gvajee does not store full payment account credentials on its own servers.
Information We Collect
gvajee collects personal information in several ways: directly from you when you register or interact with the Platform, automatically as you browse and play, and occasionally from third-party sources such as payment providers and identity verification services. The categories of information we collect are set out below.
1.1 Registration and Account Data
When you create a gvajee account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to establish your account, verify your eligibility, and communicate with you about your account activity.
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, you may be asked to submit copies of government-issued identification documents, such as your National ID Card (NID), passport, or driver's licence. We may also collect a selfie or short video for facial verification purposes. This data is used solely to verify your identity and age in compliance with our platform obligations.
1.3 Financial and Transaction Data
When you make deposits or withdrawals, gvajee records the transaction reference, amount in BDT, payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), and the timestamp of each transaction. We do not store your full payment account numbers or card numbers on our servers; payment credential processing is handled by the respective payment provider.
1.4 Gaming Activity Data
We collect records of your gaming activity on the Platform, including the games you play (e.g., cricket betting, slots, live casino), bet amounts, game outcomes, session durations, and bonus usage. This data is used to manage your account, calculate payouts, administer bonuses, and monitor for responsible gaming indicators.
1.5 Technical and Device Data
When you visit gvajee.com, our systems automatically record certain technical information. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and time spent on each page. This data helps us optimise the Platform's performance and detect suspicious access patterns.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Account Data | Name, email, phone, address, date of birth | Account creation, identity verification, communication |
| KYC Documents | NID, passport, selfie | Age and identity verification |
| Financial Data | Transaction amounts, payment method references | Deposit and withdrawal processing |
| Gaming Activity | Bets placed, games played, session history | Account management, payouts, responsible gaming monitoring |
| Technical Data | IP address, browser, device info, session logs | Platform security, fraud detection, performance optimisation |
| Communications Data | Support chat logs, email correspondence | Customer support, dispute resolution |
Sensitive Data: gvajee does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (other than self-exclusion requests made under our Responsible Gaming programme), or biometric data beyond what is strictly necessary for identity verification.
How We Use Your Data
gvajee processes your personal information only for defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main purposes for which we process your data are described below.
2.1 Providing and Operating Our Services
The primary basis on which gvajee processes your personal data is to fulfil our contractual obligations to you as a registered player. This includes creating and maintaining your account, processing deposits and withdrawals, awarding bonuses, and facilitating game play across our cricket betting, live casino, slots, and other product areas.
2.2 Identity Verification and Fraud Prevention
gvajee is obligated to verify the identity and age of all players before allowing withdrawals or bonus claims. We process KYC data to meet these obligations. We also use technical and transaction data to detect and prevent fraud, money laundering, bonus abuse, and other prohibited conduct described in our Terms & Conditions.
2.3 Customer Support
When you contact our support team via live chat or email, we process the content of your communications and any associated account data in order to investigate and resolve your query. Support communications may be recorded and retained for quality assurance and dispute resolution purposes.
2.4 Responsible Gaming Monitoring
gvajee uses gaming activity data and account data to monitor for indicators of problem gambling behaviour. This processing is carried out in your interest to help identify when a player may benefit from the responsible gaming tools available on the Platform, such as deposit limits, session time controls, and self-exclusion. See our Responsible Gaming page for more information.
2.5 Marketing Communications
With your consent, gvajee may use your email address and phone number to send you personalised promotional offers, bonus notifications, and news about new games or seasonal promotions relevant to the Bangladesh market. You may withdraw your consent to marketing communications at any time by contacting support at [email protected] or by using the unsubscribe option in any promotional email.
2.6 Platform Improvement and Analytics
We use aggregated and anonymised technical and gaming activity data to analyse Platform usage trends, optimise page performance, improve game selection, and inform product development decisions. Where analytics data is used in aggregated or anonymised form, it no longer constitutes personal data and falls outside the scope of this Policy.
Legal bases for processing: Depending on the context, gvajee processes your data on one or more of the following legal bases: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) your explicit consent; or (d) our legitimate interests in operating a safe, secure, and commercially viable platform, where those interests are not overridden by your rights.
Data Sharing & Third Parties
gvajee does not sell your personal data. We share your information only in the limited circumstances described in this section, and only with parties who are bound by appropriate confidentiality and data protection obligations.
3.1 Payment Providers
To process your deposits and withdrawals, gvajee must share necessary transaction data with your chosen payment provider. This includes providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each provider operates under its own privacy policy and is independently responsible for the data it receives. gvajee shares only the minimum information required to complete the transaction.
3.2 Game Studios and Technology Partners
gvajee operates games provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive limited technical session data (such as a player identifier and bet amount) that is necessary to deliver the game experience. Game studios do not receive your full name, address, KYC documents, or payment credentials.
3.3 Identity Verification Services
To fulfil our KYC obligations, gvajee may use third-party identity verification service providers who process document images and biometric data on our behalf. These providers are contractually bound to use your data only for the purpose of completing the verification check requested by gvajee and to maintain appropriate security standards.
3.4 Legal and Regulatory Disclosure
gvajee may disclose your personal data to relevant authorities, law enforcement bodies, or financial intelligence units where required to do so by applicable law or a valid legal process. In such cases, gvajee will disclose only the information that is legally required and will notify you where permitted by law.
3.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of substantially all of gvajee's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you in advance of any such transfer where practicable and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.
No Third-Party Marketing: gvajee will never share your personal data with third-party marketers, advertising networks, or data brokers for their own commercial purposes. Any data sharing is limited strictly to the operational purposes described in this section.
Cookies & Tracking
gvajee uses cookies and similar tracking technologies on its website to ensure the Platform functions correctly, to remember your preferences, and to analyse how players use our services. This section explains what cookies we use and how you can manage them.
4.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember information about your visit — such as your preferred language, login status, and session details — so that your next visit is more efficient and personalised. Cookies do not grant access to your device or any information on it beyond what you share with us.
4.2 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for the Platform to function — session management, login state, security tokens, and navigation. Without these, the Platform cannot operate correctly. | No — these are strictly necessary |
| Functional Cookies | Remember your preferences such as game display settings and notification preferences to provide a more personalised experience. | Yes — disabling may reduce personalisation |
| Analytical Cookies | Collect aggregated data about how players navigate the Platform, which pages are visited most, and how long sessions last. Used to improve Platform design and performance. | Yes — opt-out available |
| Security Cookies | Detect and prevent fraudulent access, bot activity, and suspicious login attempts. Support our responsible gaming monitoring systems. | No — required for platform security |
4.3 Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to alert you when cookies are being set. Please note that disabling essential or security cookies will impair your ability to use the Platform, including logging into your account. Instructions for managing cookies in popular browsers are available in the support documentation of your browser provider.
Third-party cookies: Some game content delivered via our studio partners (Pragmatic Play, Evolution Gaming, etc.) may set their own cookies in the context of the game window. gvajee does not control these cookies. Please refer to the respective studio's privacy documentation if you have concerns.
Data Security
gvajee takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure.
5.1 Technical Security Measures
- SSL/TLS Encryption: All data transmitted between your browser and gvajee's servers is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing gvajee.com.
- Encrypted Data Storage: Sensitive data fields, including passwords and KYC document references, are stored in encrypted form. Passwords are hashed using industry-standard one-way hashing algorithms and are never stored in plain text.
- Access Controls: Access to personal data within gvajee's systems is restricted to authorised personnel on a need-to-know basis. Access rights are reviewed regularly and revoked promptly when no longer required.
- Intrusion Detection: gvajee operates automated monitoring systems that detect and alert on unusual access patterns, potential data breach attempts, and suspicious login activity.
- Secure Payment Handling: gvajee does not store full payment card or mobile banking credentials. All sensitive payment data is handled directly by the respective payment provider within their own secured environment.
5.2 Organisational Security Measures
In addition to technical controls, gvajee enforces internal data protection policies for all staff and contractors with access to player data. These policies cover acceptable use, data handling procedures, incident reporting, and disciplinary consequences for policy violations. Staff with access to KYC documents and financial records receive specific data protection training.
5.3 Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights and interests, gvajee will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as quickly as practicable. We will also take remedial action to prevent recurrence of the same type of incident.
Your role in security: gvajee implements strong platform-level security, but the security of your account also depends on you. Use a strong, unique password for your gvajee account. Never share your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact support immediately at [email protected].
Data Retention
gvajee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. The specific retention period for each category of data depends on the nature of the data and the purpose for which it is processed.
6.1 Active Account Data
While your gvajee account remains active, we retain all account data, transaction records, gaming history, and communications data associated with your account. This is necessary to provide our services, resolve disputes, and comply with our record-keeping obligations.
6.2 Data After Account Closure
Following the closure or suspension of your account, gvajee retains certain categories of personal data for defined periods in accordance with applicable record-keeping requirements. Financial transaction records and KYC identity documents are retained for a minimum of five years following account closure to comply with anti-money laundering obligations. Gaming activity logs and communications records are typically retained for three years post-closure.
6.3 Anonymisation
Once the applicable retention period has expired and there is no longer a legal basis to retain identifiable data, gvajee will either securely delete your personal data or anonymise it such that it can no longer be attributed to you. Anonymised data may be retained indefinitely for aggregate statistical purposes.
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years post-closure |
| KYC identity documents | Duration of account + 5 years post-closure |
| Financial transaction records | Duration of account + 5 years post-closure |
| Gaming activity logs | Duration of account + 3 years post-closure |
| Customer support communications | 3 years from date of communication |
| Technical / device logs | 12 months on a rolling basis |
| Marketing consent records | Until consent withdrawn + 2 years |
Your Privacy Rights
As a player whose personal data is processed by gvajee, you hold a number of privacy rights. gvajee is committed to facilitating the exercise of these rights in a timely and transparent manner. The rights described below apply to all registered players based in Bangladesh.
7.1 Right of Access
You have the right to request a copy of the personal data that gvajee holds about you. Upon receiving a verified access request, gvajee will provide a summary of the data categories held, the purposes for which they are processed, and the retention periods applied.
7.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details such as your email address or phone number by contacting support. Corrections to identity-related data (name, date of birth) will require re-verification.
7.3 Right to Erasure
You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw your consent and there is no other legal basis for processing. This right is not absolute; gvajee may decline erasure requests where continued retention is required by law (e.g., anti-money laundering record-keeping obligations).
7.4 Right to Restrict Processing
You may request that gvajee restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved. During a processing restriction, gvajee will continue to store your data but will not actively process it beyond what is legally required.
7.5 Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of all marketing communications from gvajee, contact us at [email protected] or use the unsubscribe link in any promotional message. Your objection will be acted upon promptly and at no cost to you.
7.6 How to Exercise Your Rights
To exercise any of the rights described in this section, please submit your request in writing to [email protected] with the subject line "Privacy Rights Request". gvajee will acknowledge your request within 48 hours and aim to fulfil it within 30 days. We may need to verify your identity before processing your request to protect against unauthorised data access.
No charge for rights requests: Exercising your privacy rights is free of charge. gvajee will not charge a fee for access requests, rectification, erasure, or objection requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
Policy Updates & Contact
8.1 Updates to This Policy
gvajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will notify registered players via email or via an on-platform notification. The "Effective" date at the top of this Policy will be updated accordingly. We encourage you to review this Policy periodically so you remain informed about how we protect your data.
8.2 Children and Minors
gvajee's services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been submitted by a minor, we will delete that data promptly and close the associated account. If you believe a minor may have registered on the Platform, please contact us immediately at [email protected].
8.3 Links to Third-Party Platforms
The gvajee website does not include links to external third-party websites. However, payment provider interfaces (such as the bKash or Nagad transaction screens) are operated by those providers independently. gvajee is not responsible for the privacy practices of any third-party platform. We encourage you to review the privacy policies of any payment provider or service you use in conjunction with gvajee.
8.4 Contact Our Support Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the way gvajee handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
- Email: [email protected] — mark the subject line "Privacy Enquiry"
- Live Chat: Available 24/7 via your gvajee account dashboard
- WhatsApp: +880 1700 000000 (8 AM – 11 PM BST)
Related Policies: This Privacy Policy should be read alongside gvajee's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the Platform and the protection of your personal data.
Your Privacy Is Protected. Now Let's Play.
With your data safe and your rights clearly defined, you can enjoy everything gvajee has to offer — from cricket betting to slots and live casino — with complete peace of mind.
18+ only • Gamble responsibly • Terms & conditions apply